T&C Effective: 11.10.18

A warm welcome to Multi Feeds Ltd (“Multi-Feeds” or the “Site” or the “Service”). The Site is owned and operated by Multi Feeds Ltd located at 22 Green Lane, Kingswood, Surrey,KT20 6TB (“Multi-Feeds” or “we” or “us”).

By accessing, browsing or using this Site – which includes the content, software and services provided on and available through the Site – you acknowledge that you have read, understood and agree to be bound by the following terms and conditions (“Terms of Service”). If you do not agree, please do not use this Site.

Multi Feeds Ltd reserves the right to update and change the Terms of Service when necessary without notice, at any time, at our sole discretion. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes.

Violation of any of the terms below will result in the termination of your account relating to the Service (the “Account”).

Privacy & Security

Multi Feeds Ltd takes your privacy and the security of your data very seriously. Please refer to our Privacy Policy for more information. Your acceptance of our Terms of Service is also your consent to the practices set forth in our Privacy Policy

Account Terms

Information:

You must provide your legal full name, a valid email address and any other information requested in order to register with us.

Google Accounts:

We do not maintain nor take ownership of any Google service account belonging to users, not limited to: Google Ads, Analytics, Merchant Center, Gmail. Maintenance, upkeep, and security are the sole responsibility of the account’s owner.

Support Request Turnaround/Service Level Agreement:

The average turnaround time for requests submitted to our support team is 1 business day. Resolution turnaround time is subject to change and may vary based on severity/complexity of said request(s). Note that turnaround times for varying Marketing Channels including Google Account support requests are governed in-part by their internal staff for review. Multi Feeds Ltd staff cannot be held accountable for longer or slowed support turnaround times due to outside defined latencies.

Google Accounts:

We do not maintain nor take ownership of any Google service account belonging to users, not limited to: Google Ads, Analytics, Merchant Center, Gmail. Maintenance, upkeep, and security are the sole responsibility of the account’s owner.

Support Request Turnaround/Service Level Agreement:

Security:

You are responsible for maintaining the security of your Account and the accompanying password. Multi Feeds Ltd cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

Legal Compliance:

You are responsible for all content posted (the “Content”) and activity that occurs under your account. You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

Payment, Refunds, Upgrading, and Downgrading Terms

Credit Cards:

A valid credit card is required for paying accounts.

Plan Terms:

Once billing is implemented, your account will be charged at the applicable term for use of the Multi Feeds Ltd Platform. For example, monthly accounts will be billed on a monthly basis, annual accounts will be billed on an annual basis, etc.

Refunds:

The Service is billed in advance for the term specified and is non-refundable. There will be no refunds or credits for partial use of prepaid services, upgrade/downgrade refunds or refunds for months unused with an open account.

Setup & Onboarding Time:

Account setup and onboarding time frames average 7 days from receipt of your account by our team.

Term Agreements:

We offer the opportunity to opt for 6 and 12-month term agreements. Accounts/Customers are subject and bound to the provisions specific to the chosen agreement type.

Cancellation and Termination

Content:

All of your Content will be immediately deleted from the Service upon cancellation. This information cannot be recovered once your account is cancelled. However Multi Feeds Ltd is not responsible for the status or continued activity of content created by the Service upon cancellation including but not limited to: Shopping campaigns, Text Ads, Feeds housed within the Account owner’s Google services. It the the sole responsibility of the Account owner to remove, pause, or alter content with their Google services upon cancellation.

Billing:

If you cancel the Service before the end of your current paid term, your cancellation will take effect immediately and you will not be charged again.

Discretionary Cancellation:

Multi Feeds Ltd, in its sole discretion, has the absolute right to suspend or terminate your Account and refuse any and all current or future use of the Service, or any other Multi Feeds Ltd service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account and the forfeiture and relinquishment of all Content in your Account. Multi Feeds Ltd reserves the absolute right to refuse service to anyone for any reason at any time.

Modifications to the Service and Prices

Service:

Multi Feeds Ltd reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.

Pricing:

Prices of all Services, including but not limited to monthly or annual subscription plan fees to the Service, are subject to change upon 30 days notice from Multi Feeds Ltd. Such notice may be provided at any time by posting the changes to your Account page, via email notification, phone call or other reasonable method.

We claim no intellectual property rights over the material you provide to the Service. Your profile and materials uploaded remain yours. Multi Feeds Ltd does not pre-screen Content, but Multi Feeds Ltd has the right (but not the obligation) in its sole discretion to refuse or remove any Content that is available via the Service.

General Conditions

By providing Multi Feeds Ltd with your account information (login, password, email address, FTP location) for any shopping comparison engine, you’re agreeing to allow Multi Feeds Ltd to log in to your account, view all account information, modify any other settings deemed necessary for automated interaction and otherwise compatibility with the Service and/or send a data feed to that engine on your behalf.

You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, Sales & Orders or any other Sales & Orders service.

Sales & Orders has the right to access, index, cache or crawl the URL(s), the Content itself or any portion thereof in connection with Multi Feeds Ltd authorized use of the Content.

Multi Feeds Ltd has the right to create its own shopping comparison engine based on feeds submitted to Multi Feeds Ltd.

Multi Feeds Ltd owns the website through which the Service is offered (the “Website”), the Service, the software underlying the Website and Service and all intellectual property rights related thereto including, without limitation, the mark “Multi Feeds Ltd”.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use the Service or access to the Service without the express written permission by Multi Feeds Ltd.

You understand that the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
You must not transmit any worms or viruses or any code of a destructive nature.

By utilizing Multi Feeds Ltd tracking technology, you understand that you will be providing Multi Feeds Ltd access to information about the traffic and sales generated from your shopping engine campaigns. Multi Feeds Ltd will use this information to generate performance statistics to report back to you in a meaningful manner. Multi Feeds Ltd may include your data in aggregate statistics that represent performance across all of Multi Feeds Ltd customers and share this data publicly, but without any personally identifiable information about your customers or information that attributes any subset of this data to your individual company. Multi Feeds Ltd will not share any tracking information that can be attributed to your company with any 3rd parties without your explicit consent.

Disclaimer of Warranties

YOUR USE OF THE SERVICE IS PROVIDED ON AN “AS IS” BASIS. MULTI FEEDS LTD HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO WARRANTIES OF MERCHANTIBILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT AND TITLE AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE.

Disclaimer of Liability

MULTI FEEDS LTD WILL NOT BE LIABLE FOR ANY LOST REVENUE, LOST PROFITS, REPLACEMENT GOODS, LOSS OF TECHNOLOGY, RIGHTS OR SERVICES, INCIDENTAL, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, OR INTERRUPTION OF BUSINESS.

These Terms of Service constitutes the entire agreement between you and Multi Feeds Ltd and govern your use of the Service, superseding any prior agreements between you and Multi feeds Ltd (including, but not limited to, any prior versions of the Terms of Service).

These Terms of Service will be governed by the laws of the United Kingdom (except that body of law controlling conflicts of law). Any dispute relating to the terms, interpretation, or performance of this Agreement shall be heard in the UK Governing Courts.

CUSTOMER AGREES THAT MULTI fEEDS LTD SERVICES ARE DEEMED RENDERED AND ACCEPTABLE WITHOUT ANY DEDUCTION, SET-OFFS OR COUNTERCLAIMS WHATSOEVER AND AGREES THAT IT WAIVES ALL RIGHTS TO REQUEST A CHARGEBACK FROM ITS CREDIT CARD PROVIDER.

Questions about the Terms of Service should be sent to our support team at support@multi-feeds.com